DIVATEL Cloud Omnichannel Contact Center

Channel Supports :
VOICE:
- Inbound & Outbound Voice Call (PSTN Telkom Call), IVR Includes Greetings & Skill Based Mapping, Automatic Call Distribution, Call Recordings, Call Monitoring, Incl. Evesdrop, Coaching & Barge, Call Reportings, Call Queue, Call Campaign : Incoming, Outbound, Blended, Outbound dialer : Manual, Preview, Predictive, Auto, Progressive & Promotional.

CHAT: Live chat on Web (Customer Interaction), Internal Chat (Agent/Supervisor).
SMS: Inbound & Outbound SMS including notifications.
SOCIAL MEDIA : Whatsapp, Telegram, Facebook, Twitter, Instagram.
EMAIL: Inbound to Ticket & Outbound Email Including Notification.

CALL CENTER FEATURES :
- Call Dispositions to capture clients inquiry or to put a client in callback list.
- Ticketing System : Create Ticket, Change Ticket status, Change Ticket category, Internal Comments, Transfer Ticket, Customer Mapping
- Callback List Module, to capture all abandoned call and put them on the list that shown to agent.
- Call Transfer from agent to another agent, transfer to supervisor, call transfer to queue/campaign.

CRM: Contact Management System.

REAL TIME ANALITYCS & REPORTS :
Agent performance, Live Call Monitoring, Real-Time Queue & Agent Status, Real-Time Call Status, Real-Time Campaign Monitor, Call quality analysis, Queue wise Dashboard Campaign Dashboard, Customer sentiments, Compliance violence, Agent weak areas, Agent strength and skills Escalation attempts and more, Call Disposition Details, 100% Voice Logging/Recording, Recording Playback & Download, Options, System Reports, Call Details Reports.

OTHERS :
- Free PSTN numbers, unlimited channel.
- Available Tollfree 0800* numbers with competitive call rates (Rp. 15 per sec. flat to any operators and area)

* Harga yang tercantum adalah harga concurrent seat per month.
* Penjelasan lebih lanjut hub. HP/WA 085289404589.